Contact Us

COMPANY INFORMATION

Company Details

Brand Name Lumqeva
Legal Company Name Shenzhen Aiwudui Culture Technology Co., Ltd.
Owner Wu Junjun
Customer Support Email service@apexvaravip.com
Customer Support Phone +86 162 9157 3846
Customer Service Hours 8:00 AM – 10:00 PM Daily
Business Address Room 303, Block C, 3rd Floor, Tianjing Building, Tian’an Cyber Park, No. 6 Tairan 5th Road, Tian’an Community, Shatou Subdistrict, Futian District, Shenzhen, Guangdong, China
Lumqeva™ is owned and operated by Shenzhen Aiwudui Culture Technology Co., Ltd.

Contact Us

We are here to help with questions about our products, sizing, orders, shipping, returns, and refunds.

Customer Support

Email: service@apexvaravip.com

When contacting us about an existing order, please include your order number and the email address used at checkout. This helps us locate your order and assist you more efficiently.

Order Assistance

  • Product and sizing questions: Contact us before placing your order if you need help choosing a size.
  • Order changes: Contact us as soon as possible if you need to request a change or cancellation.
  • Shipping inquiries: Include your order number and tracking information, if available.
  • Damaged or incorrect items: Include a description of the issue and clear photos when applicable.
  • Returns and refunds: Contact us before sending any item back so we can explain the applicable procedure.

Response Time

We aim to respond to customer inquiries as promptly as possible. Response times may vary during weekends, holidays, and periods of high order volume.

Thank you for giving Lumqeva™ the opportunity to assist you.