Terms of Service

COMPANY INFORMATION

Company Details

Brand Name Lumqeva
Legal Company Name Shenzhen Aiwudui Culture Technology Co., Ltd.
Owner Wu Junjun
Customer Support Email service@apexvaravip.com
Customer Support Phone +86 162 9157 3846
Customer Service Hours 8:00 AM – 10:00 PM Daily
Business Address Room 303, Block C, 3rd Floor, Tianjing Building, Tian’an Cyber Park, No. 6 Tairan 5th Road, Tian’an Community, Shatou Subdistrict, Futian District, Shenzhen, Guangdong, China
Lumqeva™ is owned and operated by Shenzhen Aiwudui Culture Technology Co., Ltd.

Terms of Service

Welcome to Lumqeva™. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these terms. If you do not agree, please do not use our services.

1. Eligibility and Account Information

You must be legally able to enter into a binding agreement to place an order. You agree to provide accurate, complete, and current information when making a purchase and to keep your contact and shipping details accurate.

2. Products and Availability

We make reasonable efforts to display product descriptions, colors, images, sizes, and other details accurately. Actual colors may vary depending on your screen and device. Product availability may change without notice.

3. Pricing and Orders

Prices, promotions, and product availability may change. The applicable price, shipping charges, discounts, and taxes, where applicable, will be displayed during checkout.

We reserve the right to review or cancel an order where necessary to address suspected fraud, unauthorized transactions, obvious pricing errors, inventory issues, or other legitimate operational reasons. If payment has been collected for an order that is canceled, we will arrange an appropriate refund.

4. Payments

Payments are processed through the payment methods and providers made available at checkout. By submitting an order, you confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

Shipping estimates are provided for guidance and are not guaranteed delivery dates. You are responsible for entering a complete and accurate shipping address. Shipping, tracking, and delivery issues are handled in accordance with our Shipping Policy and applicable law.

6. Returns and Refunds

Requests concerning sizing, returns, replacements, and refunds are handled in accordance with our Return & Refund Policy. Please contact us before sending an item back so we can provide the appropriate instructions.

7. Acceptable Use

You agree not to use our website for unlawful purposes, attempt to interfere with its operation or security, submit fraudulent orders, misuse another person's information, or infringe the rights of others.

8. Intellectual Property

Website content, including text, graphics, branding, images, and design elements, may be protected by intellectual property laws. You may not reproduce or commercially use our content without appropriate authorization, except where permitted by law.

9. Third-Party Services

Our website may rely on third-party services, including payment, analytics, and shipping providers. Their services may be subject to separate terms and privacy policies.

10. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website and services are provided subject to the limitations and exclusions allowed by law. Nothing in these terms excludes rights or remedies that cannot legally be excluded or restricted.

11. Changes to These Terms

We may revise these Terms of Service from time to time. Updated terms will be posted on this page and will take effect as stated in the revised terms, subject to applicable law.

12. Governing Law

These terms are subject to applicable law. Any governing-law or dispute-resolution provisions will be applied in accordance with applicable legal requirements.

13. Contact Us

If you have questions about these Terms of Service, contact service@apexvaravip.com.