Shipping Policy

Lumqeva™ aims to process orders carefully and keep customers informed throughout the delivery process. This policy explains how orders are processed, shipped, tracked, and handled when delivery issues arise.

1. Order Processing Time

Orders are generally processed within 2–5 business days, excluding weekends and public holidays. Processing time is separate from transit time.

During promotional periods, holidays, or periods of unusually high order volume, processing may take longer. If a significant delay occurs, we will make reasonable efforts to provide relevant updates.

2. Shipping Rates

Applicable shipping charges and available delivery options are displayed at checkout. Orders meeting the applicable free-shipping threshold may qualify for free shipping under the conditions shown on our website or at checkout.

Please review the shipping method and final order total before completing your purchase.

3. Estimated Delivery Time

After dispatch, delivery is estimated to take approximately 7 business days under the reference delivery schedule. Actual transit times may vary depending on the destination, carrier, weather, customs procedures, and other circumstances beyond our control.

Delivery estimates are not guarantees. If a specific delivery estimate is displayed at checkout, please refer to that estimate for your order.

4. Order Confirmation and Tracking

You should receive an order confirmation after placing your order. Once your order has been dispatched, tracking details will be sent to the email address provided at checkout, where tracking is available.

Tracking information may take some time to appear or update after dispatch. Please allow time for the carrier to scan the package into its system.

5. Delayed or Missing Packages

If your shipment appears delayed, check the latest tracking information first. If tracking shows that the package has been delivered but you cannot locate it, check the delivery area and ask household members or neighbors whether they accepted it.

If the package remains missing 48 hours after a delivered scan, contact us at service@apexvaravip.com with your order number and tracking details. We will review the available information and advise on the next steps.

6. Incorrect Shipping Address

Please carefully check your shipping address before placing your order. If you notice an error, contact us as soon as possible. Address changes may not be possible after an order has entered fulfillment or been dispatched.

If a package is returned because of an incorrect or incomplete address, please contact our support team. Any reshipment arrangements or additional charges will be explained based on the circumstances.

7. Damaged Packages

If your order arrives damaged, contact service@apexvaravip.com with your order number, a description of the damage, and clear photographs of the item and packaging. We will review the issue and work with you on an appropriate resolution.

8. Contact Us

For shipping questions, please contact service@apexvaravip.com.