Frequently Asked Questions

Have a question about your Lumqeva™ tank top, sizing, delivery, or order? Find answers to our most common questions below.

1. How long does shipping take?

Orders are generally processed within 2–5 business days. After dispatch, delivery is estimated to take approximately 7 business days. Actual delivery times may vary by destination and carrier.

2. Is shipping free?

Standard shipping is free on orders of $49 or more. Shipping charges for orders below $49 are displayed at checkout.

3. How can I track my order?

When tracking is available, your tracking details will be sent to the email address provided at checkout after dispatch. Tracking updates may take 1–3 business days to appear.

4. How do I choose the right size?

Please review the size options and sizing guidance on the product page before ordering. If you are unsure which size to choose, email service@apexvaravip.com for assistance.

5. What if my tank top does not fit?

Our 90-Day Perfect Fit Guarantee allows eligible customers to request one free size exchange within 90 days of delivery.

Email service@apexvaravip.com with your order number and preferred replacement size. Our team will review your request and provide the next steps.

6. What if my order arrives damaged or incorrect?

Contact service@apexvaravip.com as soon as possible with your order number, a description of the issue, and clear photographs where appropriate. We will review the issue and arrange an appropriate resolution for confirmed cases.

7. Can I cancel or change my order?

Please contact us as soon as possible if you need to cancel an order or change your shipping address or size. Requests may not be possible once an order has entered fulfillment or been dispatched. A request is not confirmed until our team responds.

8. How do I care for my tank top?

Follow the care instructions on the garment label. Appropriate washing and handling can help maintain the garment's shape and condition.

9. How are refunds processed?

Approved refunds are generally issued to the original payment method. The time required for the funds to appear may vary depending on your payment provider or bank. Refund eligibility is explained in our Return & Refund Policy.

10. How can I contact Lumqeva™?

For questions about products, sizing, orders, shipping, cancellations, returns, or refunds, email service@apexvaravip.com. Please include your order number when contacting us about an existing purchase.